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If you have a complaint
If you have a concern about any Link service, please let us know. We aim to act on complaints in order to improve our services.
Sections on this page
Complaints about Support and Care (LinkLiving) services
Please visit our Support and Care complaints section to make a complaint specifically about these services.
Making an informal complaint
You have every right to make a formal complaint if you wish but it can often be quicker and less complicated if the problem is sorted out informally by talking to your contact at Link. You should let them know what the problem is and how you would like to see it put right.
They will let you know how long it should take for the problem to be sorted out.
If a solution is not reached informally, you may decide to make a formal complaint.
Making a formal complaint
If you want to make a formal complaint about any aspect of our services, you can do so in one of the following ways:
Write to:
Corporate Services,
Link Group,
2c New Mart Road,
Edinburgh,
EH14 1RL
Make a complaint online
For more information about complaints
Access our full Complaints Policy.
