Making a complaint
You have every right to make a formal complaint if you wish, but it can often be quicker and less complicated if the problem is sorted out informally by talking to your contact at Link.
Talk to your support worker, letting them know what the problem is and how you would like to see it put right. They will let you know how long it should take for the problem to be sorted out and a solution reached.
Formal complaints
If the problem has not been sorted out informally, you may decide to make a formal complaint. We aim to create a climate of openess and support to enable service users to be listened to without fear of disapproval. We are commited to handling complaints sensitively and as soon as possible.
Before making a complaint, it may be helpful to read the full Complaints Policy, which outlines our principles and the way we will respond to your complaint.
How to complain
You can complain in one of the following ways:
- Complete the online complaints form
- Print out and fill in the form contained in the LinkLiving Complaints Policy and Procedure and post or hand it into us
What will happen next?
The manager of the team which supports you will contact you within five working days to arrange a meeting.
If you have any questions about making a complaint, please contact us.