Service standards : Tenants charter

Tenants charter

Customer Service is at the heart of everything we do and we want to do it well, all the time.

We talked to many tenants about the standards they expect from us and this helped us to develop a Tenants’ Service Charter.

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Read the Tenants charter online

Please note that you will need an up to date version of the Flash plug-in to read the Tenants handbook online. Download Adobe flash.

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Alternative versions

You can download a PDF version of the Tenants charter. Note that you will need to install Adobe reader to do this.Download Adobe reader.

Link will provide the Tenants charter on request in Braille, Audio Tape, LargePrint and Community languages. To find out more please contact our Customer Service Centre.

Downloads

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