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Service standards
We aim to provide excellent services that exceed your expectations.
In all contact with you, we will always:
- Treat you fairly and equally
- Be honest and courteous
- Respect your right to confidentiality
- Listen carefully to your needs
- Try to see things from your point of view
- Store your personal information securely and in line with data protection laws
- Identify ourselves by name or name badge
- Take any needs into account if you are disabled or if English is not your first language
Throughout the Tenant Zone you will find more details about our services and the standards you can expect from us. This information can also be found in the Tenants' Handbook and the Tenants' Service Charter, which can be downloaded here.
