Advice services

We offer  award-winning and accredited advice services to our tenants and partners.

We were one of the first housing associations to be accredited by the Scottish National Standards for Information and Advice Providers for our money advice provision and welfare rights advice.

Our qualified, knowledgeable teams help thousands of tenants each year. This can be helping them maximise their income, combat debt and mitigate the impacts of welfare reform.

Advice service

Our advice service gives welfare rights, money and debt advice to Link tenants and sharing owners.

Within the team we have an officer who works with Horizon Housing Association and Manor Estates Housing Association.

The service works to sustain tenancies, prevent homelessness and lower the number of legal actions being taken against tenants. 

Welfare rights and benefits advice

The Welfare Rights team monitors change in welfare law to work out how they affect the whole of Link. They also deliver training courses to staff covering various benefit and welfare related issues.

The team works with tenants to help minimise the impact of welfare reform by completing benefit checks, helping with benefit claims and accessing charitable grants. We want to make sure tenants receive the income they are entitled to.

They also help tenants with mandatory reconsiderations and appeals.

Money and debt advice

The Money and debt team aims to combat poverty and financial exclusion. They do this by helping deal with issues of debt and by supporting tenants in accessing debt resolution options.

Help for EU citizens in Link homes

The Scottish Government has produced a package of support to help EU citizens stay in Scotland. It has information on the UK Government’s EU Settlement Scheme, details on how to apply and links to other resources. Download the Stay in Scotland factsheet for more information.