Customer Enquiries: 03451 400 100
Customer Enquiries: 03451 400 100

Paying for our services

You are responsible for ensuring any invoices we issue are paid on time.

We issue invoices either quarterly or yearly for management fees and running costs for services such as close cleaning, window cleaning, grass cutting or any common repairs. We ask that invoices are paid within 14 days of their issue date. Costs may fluctuate between each billing period depending on the type of work undertaken, repairs instructed and the services provided

We arrange payment for all costs associated with common areas, such as repairs and maintenance, insurance, common lighting and lift services (detailed within the Deed of Conditions) subject to the availability of owners' funds.

The 'factor's float' ensures that we have sufficient funds available to pay for regular common costs. You may also be asked to contribute regular payments to a sinking or building maintenance fund. This fund contributes to future maintenance and repair costs and helps avoid the need for a large one-off payment.

Ways to pay

There are a number of ways to pay. You can choose the one that suits you best:

Pay by Telephone

Call us on 01324 417 141 (or 03451 400 100, press 3 and then 4 from your mobile phone) to pay your balance or setup a Direct Debit

Pay by cheque or postal order

Please ensure cheques or postal orders have your name, address and reference number on the back.

Cheques should be made payable to Link Housing Association and send to Factoring Team, Customer Service Centre, Watling House, Callendar Business Park, Falkirk, FK1 1XR

Pay using an allpay card


You can pay using either a debit or credit card  over the phone on 0870 243 6040, on the 

allpay website or by downloading the mobile phone app.