Paying for our services
You are responsible for ensuring any invoices we issue are paid on time.
We issue invoices either quarterly or yearly for management fees and running costs for services such as close cleaning, window cleaning, grass cutting or any common repairs. We ask that invoices are paid within 14 days of their issue date. Costs may fluctuate between each billing period depending on the type of work undertaken, repairs instructed and the services provided
We arrange payment for all costs associated with common areas, such as repairs and maintenance, insurance, common lighting and lift services (detailed within the Deed of Conditions) subject to the availability of owners' funds.
The 'factor's float' ensures that we have sufficient funds available to pay for regular common costs. You may also be asked to contribute regular payments to a sinking or building maintenance fund. This fund contributes to future maintenance and repair costs and helps avoid the need for a large one-off payment.
Ways to pay
There are a number of ways to pay. You can choose the one that suits you best:
Pay by Telephone
You can pay by credit or debit card over the phone by calling 03451 400 100, Monday to Friday - 9.00am to 5.00pm
Pay by Direct Debit
Call the Customer Service Centre on 03451 400 100 Monday to Friday - 9.00am to 5.00pm to set up a Direct Debit
Pay by Cheque or Postal Order
Please ensure cheques or postal orders have your name, address and reference number on the back. Cheques should be made payable to Link Housing Association and send to Factoring Team, Customer Service Centre, Watling House, Callendar Business Park, Falkirk, FK1 1XR
Pay using an allpay card
You can pay using either a debit or credit card over the phone on 0870 243 6040, on the allpay website or by downloading the mobile phone app.