Factored owners

On this page you'll find information about the services we provide for our factored homeowners.

Weslo Housing Management transferred to Link on 1 June 2021. We welcome Weslo’s customers to Link. Separate contact arrangements are detailed on our website whilst we integrate our systems.

Our factoring services to owners whose properties share common parts include:

  • Grounds maintenance
  • Cleaning communal closes and windows
  • Repairs including out with hours emergency service
  • Common insurance policies
  • Lift maintenance contract management
  • Repairs including out with hour emergency services
  • Regular property inspections and owner liaison, as detailed in your Written Statement of Services. 
Your Written Statement of Services

Repairs and maintenance

Former Weslo factored owners should continue to report repairs as follows:

All other Link factored owners should report repairs as follows:

  • Call 03451 400 100 option 1 for reactive and emergency repairs.
  • Complete our online form.
Link repair response times
Weslo repair response times

Independent advice about factoring issues and communal repairs is available from:

Paying for factoring services

We issue invoices for management fees and services as detailed in your Written Statement of Services. 

Information about Floats and Sinking Funds (where applicable) is included in your Written Statement of Services.

Ways to pay
Difficulty paying

Factoring documents

To view our estate, ground maintenance and title plans, click here.

Have your say

We value your feedback on our factoring services to help us improve your common property and our services.

Current consultations

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