Factoring services COVID-19 Update

Managing the impact of COVID-19 on your Factoring Service

The COVID-19 crisis may cause financial difficulties for many businesses and customers, but please be assured that Link will continue to operate your Factoring service to protect your property, as follows:  

 

Emergency repairs service for communal areas

If you need to report an emergency repair, please call 03451 400 100 option 1 for repairs. All other repairs can be reported here. Due to the current Government advice, we may take longer to carry out certain repairs than normal. 

Planned non-urgent repairs and consultations associated with that are on hold until Scottish Government guidelines on movement restrictions and essential work are removed.  

Correspondence

Our Factoring Team has been redirected to work from home. We will endeavour to reply to voicemails and emails as quickly as possible, but we may take longer than normal due to fluctuations in staffing as a result of COVID-19. If possible, please email factoring@linkhaltd.co.uk unless you wish to report an emergency repair, which should be reported as detailed above. 

Landscaping and Cleaning

We are in regular contact with all landscaping and cleaning contractors and will update our website daily in the event that contractors require to withdraw any services in your area due to restriction in staff availability or movement limitations. Please be assured that Link only pays contractors for work completed and you will only be charged for the services actually provided. Link charges owners for services in arrears, after paying the contractors. Please check here for an update on services at your property.  

Lift Safety and Fire Safety 

As essential works, all contractor arrangements for lifts and for fire safety are fully active.

Play parks

Based on Government guidance all play parks are closed until further notice. If you have a play park in your development, it should not be accessed for any reason. 

Financial Difficulties

 Please inform us immediately if you foresee any difficulties paying any fees/charges so that we can help signpost you to financial support. Ultimately, we can only deliver services if we receive the income to cover the costs. Independent advice on financial support and government advice is available from:  

To pay your invoice you can either visit www.allpay.net, call 01324 417 141 and leave a voicemail for a member of staff to contact you to make a payment or set up a direct debit, or you can use the following bank details:  

Bank of Scotland 

Sort Code:  80-41-21 

Account Number:  00384537 

 

Finally, we would like to send best wishes to you at this difficult time.