Paying for our services
You are responsible for ensuring any invoices we issue are paid on time.
We issue invoices either quarterly or annually for management fees and running costs for services such as close cleaning, window cleaning, grass cutting or any common repairs. We ask that invoices are paid within 14 days of their issue date.
Costs may fluctuate between each billing period depending on the type of work undertaken, repairs instructed and the services provided.
We arrange payment for all costs associated with common areas, such as repairs and maintenance, insurance, common lighting and lift services (detailed within the Deed of Conditions), subject to the availability of owners' funds.
The 'factor's float' ensures we have sufficient funds available to pay for regular common costs. You may also be asked to contribute regular payments to a sinking or building maintenance fund. This fund contributes to future maintenance and repair costs and helps avoid the need for a large one-off payment.
Ways to pay
- Over the telephone
Call us Monday to Friday between 9am and 5pm on 01324 417 141 or 03451 400 100 (select option 3 then 4) to pay your balance or set up a Direct Debit.
Call allpay on 0870 243 6040 or visit www.allpay.net to pay by credit or debit card.
You can pay in person at any Post Office or Paypoint store.
You can also pay using he allpay app, which is available to download on the Apple App Store and Google Play.
If you need an allpay card you can call 01324 417 141.
- Direct Debit
Set up a Direct Debit with your bank to make payments directly to us:
Bank of Scotland
Sort Code: 80-41-21
Account Number: 00384537
Remember to quote your account number.
- Cheque or postal order
Please ensure cheques or postal orders have your name, address and rent reference number on the back. Cheques should be made payable to Link Housing Association.
Please post to:
- Link Housing, Customer Service Centre, Watling House, Callendar Business Park, Falkirk, FK1 1XR