Read our 2018/19 charter report card!

We have produced a charter report card which lets you know how we performed on the standards set out in the Scottish Social Housing Charter. 

It is based on our 2018/19 Annual Return on the Charter (ARC) to the Scottish Housing Regulator.

What we have reported on

We have focused on:

  • our relationship with you;
  • housing quality and maintenance;
  • neighbourhood and community:
  • access to housing and support; and
  • value for money.

We have also included:

  • how we compare with national averages;
  • our previous performance; and
  • the actions we are taking to improve performance.

You can find all the information we report on the Scottish Housing Regulator’s website. The website also has a comparison tool you can use to find out how other landlords perform.

If you would like a hard copy of the report, please call our Customer Service Centre on 03451 400 100.