Read our 2019/20 charter report card!
We have produced a charter report card which lets you know how we performed on the standards set out in the Scottish Social Housing Charter.
It is based on our 2019/20 Annual Return on the Charter (ARC) to the Scottish Housing Regulator.
What we have reported on
We have focused on:
- our relationship with you;
- housing quality and maintenance;
- neighbourhood and community:
- access to housing and support; and
- value for money.
We have also included:
- how we compare with national averages;
- our previous performance; and
- the actions we are taking to improve performance.
If you would like a hard copy of the report, please call our Customer Service Centre on 03451 400 100.