Customer Enquiries: 03451 400 100
Customer Enquiries: 03451 400 100

Get involved

We are committed to ensuring your views are listened to and we want to help you influence decisions that affect your tenancy, home and neighbourhood.

Tenant participation is your right. We believe your knowledge and experience of the services we provide is the best way for us to learn and improve. It involves sharing information, respecting different views and perspectives, problem solving and working together. 

The Scottish Social Housing Charter sets out the outcomes we should be achieving for tenants and makes tenant participation a key part of how we monitor our service standards and performance. 

We are accredited by the Tenant Participation Advisory Service for our good practice in involving tenants in decision-making.

Keeping you informed

We will keep you up-to-date with what’s happening in Link, especially about issues that might affect your home and community, via our Annual Report, newsletters, our website and social media.

We hold various events, meetings and consultations each year to let you know if there are going to be changes to the services you receive.

Why get involved?

We want to create a culture of mutual trust, respect and partnership, so that your involvement produces clear benefits for tenants, staff and Link.

If you get involved you can:

  • Help improve communication between staff and tenants
  • Influence the decisions we make about the services we provide
  • Help to build positive relationships with other tenants in your community and with other local organisations
  • Access funding to help make improvements to your local neighbourhood and for community events
  • Have a say in the service standards we set and the targets for assessing how well we are doing
  • Play a part in monitoring our performance and suggesting where standards need to change to give better value for money

We believe you should never be out of pocket for getting involved and will provide transport and childcare costs. We offer support to develop skills such as knowledge of housing issues. We can also provide information in alternative formats or organise interpreters.

Ways to get involved

  • Become a Board Member

    As a member of Link you can attend our Annual General Meeting where you have the opportunity to stand as a Board Member.  Our volunteer Board Members meet monthly to govern and take strategic decisions about the organisation. Find out more about our Board Members.

  • Tenant Scrutiny Panel

    The Panel is made up of tenant volunteers who help us measure how well our services meet the standards and outcomes detailed in the Scottish Social Housing Charter. Find out more about the Tenant Scrutiny Panel

  • Link Tour Bus

    The Link Tour Bus is one of our methods of communicating with tenants across Scotland. The Link tour in 2016 helped us to reach out to over 60 tenants across Scotland to give them the opportunity to participate with Link. 

  • ePanel

    The ePanel allows tenants and other customers to provide feedback on a range of services and topics via surveys sent by email.

  • Consultation register

    This allows you to take part in consultation activities and focus groups through meetings, emails or surveys.

  • Residents’ Associations and Registered Tenant Organisations

    These act as a platform to consult with Link and feed back information to other tenants and residents in the area. You can find the Registered Tenants and Residents Organisations here. 

  • Sheltered Housing Forum

    This brings tenant representatives from all our sheltered complexes together to discuss service improvements g and help to influence Link’s decision-making.

  • Tenant conference

    The conference has a range of workshops and talks on current housing and community issues as well as fun stuff!