Customer Enquiries: 03451 400 100
Customer Enquiries: 03451 400 100

Repairs responsibilities

The majority of repairs are Link’s responsibility, however there are some that are yours as a tenant. 

Link's responsibility

Our responsibility is to keep the structure, the outside of your home, the plumbing and electric and heating systems we provide in good repair. Where we are responsible, our response time will be based on one of our response categories.

As a Link tenant, you are also responsible for some repairs and these are detailed below. 

Please note this is not a full list - if you are not sure about a particular repair, please contact the Repairs Team on 03451 400 100 during office hours.

You are responsible for:

  • Pest and vermin control (We will repair the building to prevent pest access, if necessary)
  • Damage caused through neglect or misuse of the property by you, your family or visitors
  • Cleaning common areas, like closes and staircases, where we do not provide a cleaning service
  • Replacing the smoke alarm battery (We will help if the alarm is inaccessible)
  • Replacing light bulbs
  • Replacing lost keys and meeting the cost of re-entry if you are locked out


Tenant responsible repairs

You are expected to pay for repairs in your home caused by damage, misuse or neglect - some examples are listed below. If you ask us to fix these repairs - we will let you know the cost and will ask if you want us to carry out the repair of if you would like to organise your own contractor to do the work. The costs below come into effect from 1 August 2017.

These repairs include:

Repair Total cost
Lock change due to lost keys £62.26
Blocked toilet £63.35
Blocked sink/shower £63.35
Board up window £63.35
Tripped electrics £63.35
Renew double glazed unit £160.43
Renew glass to single glazed unit £99.79


If you want Link to carry out the repair we ask that 25% of the cost of the repair is made over the telephone by credit or debit card. The remainder of the cost can be paid in installments using allpay. 

If you report a repair outside office hours there is an additional £20 added to each cost.

For further information, read our Tenant Responsible Repairs policy

If our repairs service doesn't meet your expectations

If you are not happy with our repairs service please let us know by calling 03451 400 100, or by completing our online complaints form