Customer Enquiries: 03451 400 100
Customer Enquiries: 03451 400 100

Water Management

We want to ensure the water in your home is safe to use and will not cause you or your family any harm.

This is why we keep you informed about the possible causes and symptoms of Legionnaire’s Disease.

What is Legionnaires’ Disease?

This is a potentially fatal form of pneumonia which is caused by the inhalation of droplets of water from contaminated sources containing legionella bacteria.

Legionella bacteria is found in domestic hot and cold water pipes and tanks. The bacteria can survive low temperatures and grows rapidly at temperatures between 20°C and 45°C.

It can be commonly found in spray from showers and taps as well as pipes for dishwashers and washing machines. It can also be found where there is sludge, rust and scale – conditions where the bacteria can feed and multiply.

How can Legionnaires' Disease be caught?

The infection is caused by breathing in water droplets or spray-mists which have been contaminated by the bacteria. Those most at risk include elderly people, smokers and those suffering from lung or chest problems.

It is not contracted through drinking contaminated water and cannot be passed from person to person.

Symptons include high temperature, fever or chills, headache, tiredness, muscle pain and a dry cough.

If anyone in your home has contracted Legionnaires’ please contact your doctor immediately.

How can I prevent Legionnaires’ Disease?

To help reduce the risk, follow these simple precautions:

  • Regularly run hot and cold water taps and showers (at full temperature) for at least 2 minutes.
  • Regularly clean your shower head and hose with a mild disinfectant solution.
  • If your house is going to be unoccupied for more than two weeks at anytime, and particularly in the summer, drain down your water system and refill it on your return.
  • Keep the hot water on your boiler system at a temperature of at least 60C  
  • Tell Link about any deposits such as rust or unusual matter flowing from water outlets

Contact us

Please contact us on 03451 400 100 if you think anyone in your home has contracted Legionnaires’ so that we may take appropriate measures.