Customer Enquiries: 03451 400 100
Customer Enquiries: 03451 400 100

Service standards

We want to provide customer service that exceeds your expectations.

We are committed to making sure that our services meet the standards and outcomes detailed in the Scottish Social Housing Charter.

The Scottish Social Housing Charter sets the outcomes which we are measured against by the Scottish Housing Regulator. Outcomes are the results we should achieve for tenants and other customers.

We submit our performance in the Annual Report on the Charter (the ARC) to the Scottish Housing Regulator and produce a report for tenants every year.

Our Service Standards

Working with our Tenant Scrutiny Panel, we have developed customer service standards as part of our commitment to put you first and deliver services that are accessible to everyone.

These are the standards of service you should expect when you deal with Link staff and anyone working on our behalf.

We also have Neighbourhood Standards which outline the commitments Link and you, as a tenant, have to make sure our properties and any surrounding areas are looked after to the highest standard.

What if we don’t meet your expectations?

If we don’t meet your service expectations, please let us know what we could do better by calling 03451 400 100, or by completing our online feedback form.

Give us feedback

Use our online form to compliment or complain

compliment or complain