FAQs for claiming benefits during Covid-19

A guide to claiming benefits during the Covid-19 situation if your situation has changed recently or otherwise.

Please note: This guidance is primarily for Link tenants and only Link tenants can access our internal advice services.

1. I am employed but have been contacted by the Test & Protect Service and told to self-isolate for 14 days. Am I entitled to claim any benefits?
2. I have lost my job/or been laid of temporarily with no income. Can I claim anything?
3. How do I make a claim to Universal Credit (UC)?
4. When will I receive my first Universal Credit payment?
5. I have no money to keep me going until I get a payment from Universal Credit. What do I do?
6. Will I need to attend the Jobcentre if I am self-isolating for any claims I make to benefits?
7. I am self-employed and due to current situation, have no work or am having to self-isolate, what can I claim?
8. I work a zero-hour contract. If I self-isolate will I get SSP?
9. I am on partial housing benefit due to my earnings, but my income has reduced/stopped. How do I make up the difference to pay my rent?
10. I am currently on Universal Credit and my income has reduced/stopped. How will Universal Credit know?
11. I am in receipt of Personal Independence Payment or Employment and Support Allowance and I completed a review form recently. Will I be called in for a face-to-face medical assessment?
12. I feel like my situation is critical, I have no one to assist and I don’t know where to turn for help.
13. What if I am working and receiving Housing Benefit, Working Tax Credit, or Child Tax Credit?
14. My employer has advised me not to come in to work but has not made me redundant.
15. My child receives free school meals, what will happen now the schools are closed?
16. I am really worried about getting into debt with my bills and who should I pay first.
17. I can't afford to pay my debt due to coronavirus as I've lost some or all my income. What can I do?
18. If I get or a freeze on any payments or an increased credit limit due to coronavirus will my credit rating be affected?
19. I have received a letter from the Scottish Government advising I am in the “shielding” group. What help can I receive?