Repairs responsibilities

The majority of repairs are our responsibility, however, there are some that are yours as a tenant. 

It is our responsibility to keep the structure, the outside of your home, the plumbing and electric and heating systems we provide in good repair. Where we are responsible, our response time will be based on one of our response categories.

You are responsible for:

  • Pest and vermin control (we will repair the building to prevent pest access, if necessary)
  • Damage caused through neglect or misuse of the property by you, your family or visitors
  • Cleaning common areas, like closes and staircases, where we do not provide a cleaning service
  • Replacing the smoke alarm battery (we will help if the alarm is inaccessible)
  • Replacing light bulbs
  • Replacing lost keys and meeting the cost of re-entry if you are locked out

Please note this is not a full list - if you are not sure about a particular repair, please contact the Repairs Team on 03451 400 100 during office hours.

Tenant responsible repairs

If our service doesn't meet your expectations 

If you are not happy with our repairs service please let us know by calling 03451 400 100, or by completing our online feedback form.