Repairs responsibilities

Most repairs are our responsibility, but there are some that are yours as a tenant. 

It is our responsibility to keep the structure and outside of your home in good condition. We will also keep the plumbing and electric and heating systems we provide in good repair. 

You are responsible for:

  • Pest and vermin control (we will repair the building to prevent pest access, if necessary)
  • Damage caused through neglect or misuse of the property by you, your family or visitors
  • Cleaning common areas, like closes and staircases, where we do not provide a cleaning service
  • Changing the smoke alarm battery (we will help if the alarm is inaccessible)
  • Changing light bulbs
  • Replacing lost keys and meeting the cost of re-entry if you are locked out

Please note this is not a full list - if you are not sure about a particular repair, please contact the repairs team on 03451 400 100 during office hours.

Tenant responsible repairs

If our service doesn't meet your expectations 

If you are not happy with our repairs service please let us know by calling 03451 400 100, or by completing our online feedback form.