Report a repair

You can report a repair in a number of ways. Remember, the more information you can give us about the repair the better.

During office hours

If the repair is an emergency and there is a risk to your safety or serious damage to the property, it is important you call us straightaway on 03451 400 100.

If you are a Link Housing tenant and your repair is routine you can:

Private Sector Leasing tenants should refer to Repairs in your PSL property.

Out-of-hours emergencies

  • EMERGENCY REPAIR IN YOUR HOME - call our out-of-hours service on 0800 7837937

National emergency service providers

  • GAS - call SGN's national gas emergency number on 0800 111 999
  • NO POWER - call Scottish Power on 0845 272 7999
  • NO WATER - call Scottish Water on 0845 600 8855

Please note, if you call any of the national emergency service providers, you should also follow-up with a call to our emergency repair line on 0800 7837937.

Repairs service update – 22 March 2022

We would like to thank customers for their patience with regards to delayed repairs due to covid restrictions and supply shortages, and apologise for any inconvenience this has caused.

We are back to delivering a full repairs service, however, appointments for routine repairs may be outwith the 10 day target timescales, there are also a number of repairs appointments being cancelled and re-scheduled at short notice. 

This is due to Link Property operatives and sub-contractors being advised to self-isolate. There is also a general shortage of materials like timber, plasterboard and general building supplies.

If we have to cancel your repair at short notice, we will attempt to contact you on the number we hold for you to arrange a new appointment, therefore, it is important you update us of any changes to your contact number. 

You can update your contact details by calling 03451 400 100 or on the MyLink tenant app.

Thank you for your continued patience and understanding.

If our repairs service doesn’t meet your expectations

If you are not happy with our repairs service please let us know by calling 03451 400 100. Or, you can use our online feedback form.