Your rent

Your rent is due every month and should be paid in advance on or before the 1st of the month.

We use the money we collect to provide services such as repairs and improvements to your home.

Ways to pay

We offer several ways for you to pay. You can choose the one that suits you best.

Cheque or postal order
Direct Debit
In person
MyLink App
Online
By phone
allpay app

Help to pay your rent

Paying your rent is not a matter of choice and it’s important you pay on time. If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

The earlier you let us know about a problem, the easier it will be for us to help.

If you don’t let us know about missed payments or don’t keep to an arrangement for paying off rent arrears, we may take legal action, which could lead to you losing your home.

If you are in arrears, don't:

  • ignore the problem
  • ignore our letters or telephone calls
  • borrow money from door-to-door or payday lenders

Instead:

Work with us to deal with the issue, make a repayment arrangement and stick to it. If you:

  • think you should be receiving financial help with your rent, you should talk to your local council. They will look at your income and advise if you are entitled to any benefits. 
  • receive financial help with your rent, it is still your responsibility to make sure prompt payment is made to us.
  • need extra help with money matters, debt (including rent arrears) and benefit claims, our advice team can assist. Please contact us on 03451 400 100