Help to pay

If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation. The earlier you let us know about a problem, the easier it will be for us to help. 

If you don’t let us know about missed payments or don’t keep to an arrangement for paying off rent arrears, we may take legal action, which could lead to you losing your home

If you are in arrears:

  • Don’t ignore the problem
  • Don’t ignore our letters or telephone calls
  • Don’t borrow money from door-to-door or payday lenders


  • Work with us to deal with the issue, make a repayment arrangement and stick to it

If you think you should be receiving financial help with your rent, you should talk to your local council. They will look at your income and advise if you are entitled to any benefits. 

If you receive financial help with your rent, it is still your responsibility to make sure prompt payment is made to us.

If you need extra help with money matters, debt (including rent arrears) and benefit claims, our advice team can assist. Please contact us on 03451 400 100