Help and advice

We want to make sure you get the support and advice you need, when you need it.

We offer free and confidential advice by phone, email or in person. The service focuses on your needs and options.

Money advice

We can help you:

  • Budget and manage your money
  • Negotiate affordable repayments to help with rent arrears

Benefits advice

We offer advice and assistance with claims, disputes and appeals to help with:

  • Housing Benefit
  • Discretionary Housing Payments
  • Council Tax Reduction Schemes

We will help you liaise, mediate and negotiate with the Department for Work and Pensions, the City of Edinburgh Council and HM Revenue & Customs in relation to any benefit enquiries.

Welfare rights advice

We can also help you understand the changes to the benefit system caused by welfare reform, including advice and assistance on:

  • Universal Credit
  • Benefit Cap

We can help you:

  • Find out who your fuel supplier is
  • Manage fuel debt
  • Ensure your bills are accurate and discuss the cheapest ways to pay