Paying your rent

Paying your rent is not a matter of choice and it’s important you pay on time.

If you do not pay your rent you will go into arrears and if you don’t make an agreement to repay any rent arrears we may have to take legal action to recover money owed. As a last resort, you may be evicted from your home.

The amount you pay towards your PSL rent is based on guidelines set by the Department for Work and Pensions. If you are in receipt of benefits then generally Housing Benefit will cover the entire cost of the rent. If you are working, your entitlement to Housing Benefit is based on your earned income and any other benefits you receive.

The amount you pay is also based on your income and not on the rent charged for the PSL property. This means that regardless of your rent, the size or location of your property, the amount you contribute towards your rent will remain the same. The only costs would change for different properties is Council Tax.

If your income changes during your PSL tenancy it is your responsibility to notify us of this, as it will affect the amount of Housing Benefit you are entitled to receive. 

Rent arrears

If you find yourself falling behind with your rent, it’s important you work with us to deal with the situation.

We will speak to you by phone or visit you to work out repayment options if you are experiencing difficulties.

If you are in arrears:

  • Don’t ignore the problem
  • Don’t ignore our letters or phone calls regarding rent arrears
  • Don’t borrow money from door-to-door or payday lenders

More information

To speak to a member of staff about your rent call 0330 303 0087 or complete our online enquiry form.

We can also assist if you need extra help with money matters, debts (including rent arrears) and benefit claims.