Customer Enquiries: 03451 400 100
Customer Enquiries: 03451 400 100

Advice services

Link has been providing award-winning and accredited Advice Services to our customers and partners for a number of years.

We were one of the first housing associations to be accredited by the Scottish National Standards for Information and Advice Providers for our money advice provision and welfare rights advice.

Our qualified, knowledgeable and experienced teams help thousands of clients each year to maximise their income, combat debt and mitigate the impacts of welfare reform.

Core Advice Team

The Core Advice Team is funded by Link Group, providing Welfare Rights Services and money advice to Link tenants and Sharing Owners.

Within this team we have officers who also provide a service to our subsidiary Horizon Housing Association.

Core Welfare Rights Team 

The Core Welfare Rights Team monitors changes in Welfare Law to ascertain how they affect the whole of Link, and deliver training courses to staff covering a wide range of benefit and welfare related issues.

They work with clients to help minimise the impact of the Welfare Reform.

Core Money Advice Service

The Core Money Advice Service aims to combat poverty and financial exclusion by helping address issues of debt and by improving understanding of financial products.

The service works to reduce tenancy abandonment, the number of legal actions being taken against clients and homelessness. It aims to improve the financial literacy of service users, helping them to better plan their own personal finance, promoting independence and building confidence.

The project aims to help more than 500 tenants in 23 local authority areas by providing help to mitigate the impacts of welfare reform through targeted interventions, maximising income and helping tenants to manage the new benefits systems.

Tenant Transition Advice Service

As part of a Support and Connect funding package from the Big Lottery, Link was awarded £293,000 in July 2013 to establish the Tenant Transition Advice Service. 

This project complements our Core Money Advice Service and aims to help over 1000 tenants in 23 local authority areas by providing money advice, help with debt management, accessing online services and improving understanding of financial products such as affordable credit, home contents insurance and bank and credit union accounts.