Advice services

We have been providing a range of award-winning and accredited advice services to our tenants and partners for a number of years.

We were one of the first housing associations to be accredited by the Scottish National Standards for Information and Advice Providers for our money advice provision and welfare rights advice.

Our qualified, knowledgeable and experienced teams help thousands of tenants each year to maximise their income, combat debt and mitigate the impacts of welfare reform.

Advice service

The Advice Service, funded by Link Group, provides welfare rights, money and debt advice to Link tenants and sharing owners.

Within the team we have an officer who also provides a service to Horizon Housing Association and Manor Estates Housing Association.

The service works to sustain tenancies, prevent homelessness and reduce the number of legal actions being taken against tenants. 

Welfare rights and benefits advice

The core Welfare Rights team monitors change in Welfare Law to determine how they affect the whole of Link and deliver training courses to staff covering a wide range of benefit and welfare related issues.

The team works with tenants to help minimise the impact of welfare reform by completing benefit checks, assisting with benefit claims and accessing charitable grants – ensuring tenants receive the income they are entitled to.

They also support tenants with mandatory reconsiderations and appeals.

Money and debt advice

The Money and Debt team aims to combat poverty and financial exclusion by helping address issues of debt and by supporting tenants to access a range of debt resolution options, improving understanding of financial products.

Tenant Transition Advice Service

In 2015, Link was awarded £548,462 in funding from the Big Lottery to continue our Tenant Transition Advice Service (TTAS) until November 2018.

This project complements our Money and Debt Advice Service and aims to help more than 1,000 tenants in 26 local authority areas. It does this by providing money and debt advice such as help with debt management, access to debt solutions and improving understanding of financial products such as affordable credit, home contents insurance and bank and credit union accounts.

TTAS also includes a digital service which provides one-to-one training supporting tenants to become digitally active. In addition, the service aims to provide tenants with computer equipment through our laptop and tablet loan schemes.