Festive opening hours and service update 2023/24 | Latest news

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Festive opening hours and service update 2023/24

Link Housing tenants 

We will be closed from 5pm on Friday 22 December 2023 and will reopen at 9am on Wednesday 3 January 2024. 

When the office is closed, please call 03451 400 100 if you need to report an emergency repair and your call will be directed to the out-of-hours service. 

 

C~urb Property Maintenance

Repairs will be open on 27 and 28 December 2023, but will be operating an emergency and urgent repairs service only.  

When the office is closed, please call  03451 400 100  if you need to report an  emergency repair  and your call will be directed to the out-of-hours service.

Please call 03451 400 100 if you need to report an emergency repair.

Safety Checks will be open on 27 and 28 December 2023, if you would like to re-schedule a safety check appointment you have received.

Our out of hours provider has a text messaging service for those with hearing and speech impairments.

 

The SMS number is: 07800005709.

 

Please ensure to include the following information:

·       Name

·       Full Address

·       Access Details

·       Housing Association

·       Nature of Repair/Emergency

 

 

Private Sector Leasing tenants 

C~urb Private Sector Leasing will be closed on Monday 25 and Tuesday 26 December 2023, and on Monday 1 and Tuesday 2 January 2024. 

If you have an emergency repair on these dates, please call 0330 303 0087 and you will be transferred to the emergency out-of-hours team. 

 

Shared equity customers

First Home Fund, Help to Buy, Open Market Shared Equity and After Sales teams will be open during the festive period as follows:

 

Friday 22 December

Open

Monday 25 December

Closed

Tuesday 26 December

Closed

Wednesday 27 December

9am - 5pm

Thursday 28 December

9am - 5pm

Friday 29 December

Closed

Monday 1 January

Closed 

Tuesday 2 January

Closed

 

Sharing owners, commercial lease holders and C~urb Lettings customers 

Sharing owners, commercial lease holders and C~urb Lettings customers will continue to receive services during the opening hours above, including emergency repairs services, by calling 03451 400 100.

Posted on at by Craig Hanlon

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