How to pay your rent

Your rent is due every month and should be paid in advance on or before the 1st of the month.

The rent you pay may also include charges towards services such as common ground maintenance and communal stair cleaning or lighting. This will be explained in your tenancy agreement.

We use the money we collect for services including repairs and improvements to your home.

Rent Reviews

We review our rents annually and will provide you with at least 3 months’ written notice before implementing any changes.

Ways to pay

There are multiple ways to pay your rent, you can choose your preferred option:

Direct debit

The easiest way to pay your rent is by direct debit. Once a direct debit has been set up, your payment will automatically come out on the scheduled day, or the next working day if this falls on a weekend or public holiday.

If your account details have changed you can contact us on 01324 417 180 or lettings@curb.scot and we can arrange for a new payment schedule to be set up.

Phone

You can make payments over the phone, by contacting us on 01324 417 180 or you can contact our income team on 03451 400 100 (option 2).

As these are manual, one-off payments, this can be a more time-consuming way of paying each month.

You can arrange to set up a Standing Order or a bank transfer through your banking provider. To do this, you will need to contact us directly to obtain our banking details and your specific tenancy reference number which must be used as the reference when making banking payments to ensure that the funds are allocated promptly to your tenancy account.

You can contact us 01324 417 180 or at lettings@curb.scot, to request these details.

Allpay Online/ app payment

Allpay is one of the payment systems we use to make payments online (click here) or via the Allpay app (available free on the Apple App Store or Google Play Store) .

To make payments this way you will need to contact the Lettings Team to register for an Allpay account, following which a welcome letter and payment card will b e sent to you . The welcome letter will include your Allpay Reference number, which you must use when making payments, to ensure the funds are transferre d to your account . Please note that you must register via ourselves directly to use this service.

In person

While this is one of the less frequent ways to pay, you can make payments in cash either directly to your Property Management Officer or by visiting our office at Watling House, Callander Business Park, Falkirk, FK1 1XR.

Universal Credit/ Housing Benefit

If you are in receipt of Universal Credit or Housing Benefit, you can request that the payments be sent to us directly by updating your UC Journal, or by contacting your Local Authority’s Housing Benefit Team . Y ou can contact us to request a copy of the tenancy reference number, which you will need to provide to ensure that funds are allocated to your account. Please note that if you are 2 or more months behind with your rent, we will submit a direct payment request.

If the funds are sent to you directly, you should follow one of the other payment options above to ensure that the funds are transferred to us as early as possibl e .

You are responsible for updating Universal Credit or your local authority with any changes to your circumstances or your monthly rent.

When applying for Universal Credit, you should state your C~urb Lettings tenancy is a private tenancy, not a social tenancy.

Watch the below video for a useful guide on how to apply for Universal Credit.

Help to pay your rent

It is important that you make your rent payments on time each month. If you find yourself falling behind with your rent, work with us to deal with the situation.

We understand that people's circumstances can change unexpectedly and the earlier you let us know about a problem, the easier it will be for us to help.

Please get in touch as soon as possible if you are not able to pay your rent in full. We will discuss your circumstances, review your income and expenditure and agree on a reasonable repayment plan. Where required, we can also refer you to the appropriate advice services should you require any additional support or advice.

Failure to maintain your rent payments may result in a Payment and/or Eviction order through the First Tier Tribunal, and your tenancy could be at risk.