Report a common repair
You can report a common repair in a number of ways. Remember, the more information you can give us about the repair you’re reporting, the better.
Ways to report a repair
If you need to report an emergency repair, always call 03451 400 100 and select option 1 for repairs.
- Call us on 03451 400 100
- Complete our online form
| Category | Example | Response time |
|---|---|---|
|
Emergency repairs |
Repairs that require immediate attention to prevent damage or in the interest of health and safety. | Within four hours |
| Urgent | Repairs that require attention to prevent further deterioration to property or undue risk or inconvenience to residents. | Within three working days |
| Routine |
Any other standard repairs. Non-routine works requiring tender, consultation, specialist equipment or the sourcing of parts may take longer than the timescale for routine repairs. |
Within 10 working days |
What are my rights to communal maintenance and repairs?
If you are unsure of your legal rights and responsibilities you can get information from Under One Roof.
For independent consumer advice you may wish to speak with an organisation such as Citizens Advice Scotland on 03454 04 05 06.
For specific advice regarding our Written Statement of Services, Property Specific Schedule and your Title Deeds you may wish to seek legal advice from your solicitor.