Service standards

We want to provide customer service that exceeds your expectations.

We are committed to making sure our services meet the standards and outcomes detailed in the Scottish Social Housing Charter (SSHC).

The SSHC sets the outcomes we are measured against by the Scottish Housing Regulator. Outcomes are the results we should achieve for tenants and other customers.

We submit our performance in the Annual Report on the Charter (the ARC) to the Scottish Housing Regulator. We use this to produce a report for tenants every year.


Our service standards

We developed our customer service standards with the Tenant Scrutiny Panel to put you first and deliver services for everyone. This is the service you should expect when you deal with Link staff and anyone working on our behalf.

We also have neighbourhood standards. These outline the commitments Link and you, as a tenant, have to make sure our properties and surrounding areas are looked after.


What if we don't meet your expectations?

If we don’t meet your expectations, please let us know by calling 03451 400 100. Or, you can use our  online feedback form.

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