Repairs to a PSL property

If the repair is an emergency and there is a risk to your safety or serious damage to the property, it is important you call us immediately.

 

 Red square  SGN national gas emergency number – 0800 111 999.

 

Ways to report a repair

You can report a repair in a number of ways:

  • Call us on 0330 303 0087 
  • Text us for a call back during office opening hours on 07850 632886
  • Report your repair online - Please note you should only complete this form for routine repairs 

 

Out-of-hours emergencies

  • EMERGENCY REPAIR IN YOUR HOME  - call our out-of-hours service on  0330 303 0087 .
  • Text message service for hearing-impaired tenants - Hearing-impaired tenants who would like to report an emergency repair outwith office hours can text  0780 000 5709. Please make sure to include your  name,  full address,  access details,  housing association, and the  nature of your emergency  in your message. You will be charged your standard SMS fee.

National emergency service providers

  • GAS  - call SGN's national gas emergency number on  0800 111 999
  • NO POWER  - call Scottish Power on  0845 272 7999
  • NO WATER  - call Scottish Water on  0845 600 8855

Please note, if you call any of the national emergency service providers, you should also follow-up with a call to our emergency repair line on 0330 303 0087 .

 

Response times

We split repairs into three categories, emergency, urgent and routine as this determines how long we will take to respond and complete the repair (where possible).

Your PSL Tenant Handbook will tell you how long we have to complete certain repairs.

 

Repairs responsibilities

Most repairs are our responsibility but there are some that are yours.

Please note this is not a full list. If you are not sure about a particular repair, please call 0330 303 0087 during office hours. Or, you can  complete our online repairs form. 

You are responsible for:

  • Damage caused through neglect or misuse of the property by you, your family or visitors
  • Cleaning common areas, like closes and staircases, where we do not provide a cleaning service
  • Replacing light bulbs
  • Replacing lost keys and meeting the cost of re-entry if you are locked out

We are responsible for:

  • Replacing glass in windows (unless the damage was caused by you, your family or visitors)
  • Clearing blocked waste pipes (unless the damage was caused by you, your family or visitors)
  • Pest and vermin control 

 

Safety in the home

We carry out checks in your home each year to make sure the appliances are safe to use. These include:

  • Checking all gas appliances such as boilers and fires
  • Checking all electrical appliances such as fridge freezers, washing machines, electrical sockets and fuse boards
  • Testing smoke and carbon monoxide detectors

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