How do I report a repair?
If you need to report an emergency repair, always call 03451 400 100 and select option 1 for repairs. All other non-urgent repairs:
Call us on 03451 400 100
or
What is the repair response time?
| Category | Example | Response time |
|---|---|---|
|
Emergency repairs |
Repairs that require immediate attention to prevent damage or in the interest of health and safety. | Within four hours |
| Urgent | Repairs that require attention to prevent further deterioration to property or undue risk or inconvenience to residents. | Within three working days |
| Routine |
Any other standard repairs. Non-routine works requiring tender, consultation, specialist equipment or the sourcing of parts may take longer than the timescale for routine repairs. |
Within 10 working days |
Can I report an issue with stair cleaning?
If you believe that a visit has been missed or if there is an issue with the standard of cleaning, then please complete the stair cleaning report.
Contact Us
If you can't find the answer to your question above, please contact us using our online form.