Report a repair

You can report a repair in a number of ways. Remember, the more information you can give us about the repair the better.

During office hours

If the repair is an emergency and there is a risk to your safety or serious damage to the property, it is important you call us straightaway on  03451 400  100 .

If you are a Link Housing tenant and your repair is routine you can:

  • Call us on 03451 400 100
  • Text us on 07557 183553  for a call back 

Private Sector Leasing tenants should refer to  Repairs in your PSL property

Out-of-hours emergencies

  • EMERGENCY REPAIR IN YOUR HOME  - call our out-of-hours service on  0800 7837937
  • Text message service for hearing-impaired tenants - Hearing-impaired tenants who would like to report an emergency repair outwith office hours can text  0780 000 5709. Please make sure to include your  name,  full address,  access details,  housing association, and the  nature of your emergency  in your message. You will be charged your standard SMS fee.

National emergency service providers

  • GAS  - call SGN's national gas emergency number on  0800 111 999
  • NO POWER  - call Scottish Power on  0845 272 7999
  • NO WATER  - call Scottish Water on  0845 600 8855

Please note, if you call any of the national emergency service providers, you should also follow-up with a call to our emergency repair line on  0800 7837937.

Response times

We split repairs into three categories - emergency, urgent and routine - to help prioritise the repairs we carry out. 

How long we will take to respond and complete the repair depends on the type of repair. 

Category Example Response time

Emergency repairs

Repairs that need immediate attention for the safety of tenants and the security of the property. This includes total loss of water,  electricity, or heating (in cold weather), serious roof leaks, breaches of security to outside doors and windows Within four hours
Urgent Repairs that need attention to stop further deterioration to the property or undue risk or inconvenience to the tenant. This includes plumbing leaks, central heating faults, blocked drains, minor electrical faults Within three working days
Routine Any other day-to-day repairs such as minor joinery or plumbing repairs Within 10 working days


Right to Repair

Some repairs are covered by the Right to Repair regulations. This means if a qualifying repair is not attended to within the agreed timescale, you have the right to appoint another contractor. You also qualify for compensation for the inconvenience if the repair is not carried out. 

When you report a repair, we will let you know if it falls into this scheme. Or, you can find out more about Right to Repair on the Scottish Government's  website .


If our service doesn’t meet your expectations

If you are not happy with our repairs service please let us know by calling 03451 400 100. Or, you can use our online feedback form .

Stay Connected