How do I submit a complaint, and what is the process?
We are committed to providing the best service possible, but if you're not satisfied, you can submit a complaint. Our complaints process is designed to ensure your concerns are heard and resolved fairly. To learn more about how to submit a complaint and the steps involved, please visit our Complaints page.
Why do you record phone calls, and how is my privacy protected?
We record phone calls to ensure we provide excellent service and to resolve any queries or issues effectively. Call recordings are handled in accordance with data protection laws to safeguard your personal information. You can find more details on how and why we record calls by visiting our Call Recording page.
How is my personal data protected, and what are my rights?
We take the protection of your personal data seriously and comply with all relevant data protection laws to ensure your information is secure. You have rights regarding how your data is processed and stored. For more information on how we handle your data and what your rights are, please visit our Data Protection page.
Contact Us
If you can't find the answer to your question above, please contact us using our online form.