What is a factoring invoice?
A factoring invoice is a statement issued by C~urb Factoring detailing the costs associated with managing and maintaining the common areas of your property. This can include charges for services like cleaning, repairs, insurance, and administration.
What charges are typically included in a factoring invoice?
Common charges in a factoring invoice may include:
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Management Fees: The cost for our team’s services in managing and maintaining your property.
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Maintenance and Repair Costs: Expenses for routine upkeep and necessary repairs of common areas.
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Insurance Premiums: Contributions toward building insurance for shared property areas.
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Utility Charges: Shared costs for utilities serving common areas, such as lighting in stairwells.
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Reserve or Sinking Funds: Contributions set aside for future major repairs or improvements.
How are my individual charges calculated?
Your share of costs is usually specified in your title deeds, which outline the proportion of expenses each homeowner is responsible for. C~urb Factoring calculates your portion based on these terms.
Why is there a 'Balance Brought Forward' on my invoice?
The 'Balance Brought Forward' shows any outstanding amount from a previous invoice. If there was a remaining balance unpaid, it is added to the next invoice.
How can I verify the charges on my invoice?
We provide a detailed breakdown of all charges on your invoice. If anything is unclear, please complete an Enquiry Form so our team can assist in clarifying any specific charges.
What should I do if I disagree with a charge on my invoice?
If you believe a charge is incorrect, please reach out to us through the Enquiry Form . We’ll review your concerns and work with you to resolve any issues. If a resolution isn’t reached, our formal complaints procedure, as detailed in Written Statement of Service can be followed.
How can I pay my factoring invoice?
We offer multiple payment methods, including direct debit, bank transfer, cheque, and online payment portals. Full instructions are provided on Make a Payment Guide.
For additional assistance or if you have further questions, please complete our Enquiry Form, and a member of the C~urb Factoring team will be in touch to help
How often will I receive a factoring invoice?
C~urb Factoring typically issues invoices quarterly or biannually, depending on the agreed billing cycle. Details about your billing schedule can be found in your Property Specific Schedule.
Are there any additional fees I should be aware of?
Additional fees may include:
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Late Payment Fees: If invoices aren’t paid by the due date.
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Administration Fees: For special requests, such as duplicate documents or arranging additional services.
All fees are outlined in your Written Statement of Service.
What is a Property Specific Schedule (PSS)?
It is an annual document provided to all factored owners. This schedule outlines the specific terms of service and responsibilities related to the maintenance and management of common areas within a property. It accompanies the Written Statement of Service, offering detailed information tailored to each property.
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If you can't find the answer to your question above, please contact us using our online form.