Media enquiries
If you have a media enquiry please email communications@linkgroup.org.uk (this mailbox is monitored Monday to Friday 9am to 5pm).
Customer call recording
We are introducing customer call recording to monitor and improve the customer experience.
We use telephone call recordings for:
- Monitoring the quality of calls
- Staff training and development
- Understanding you and other customers better
- Managing complaints and disputes
- Supporting employee safety and wellbeing
The recordings of telephone conversations are stored for three months on our provider's secure cloud-based platform.
The storage time may be extended if there is a threat to the health and safety of staff and/or customers, or for the purpose of the prevention and detection of crime.
For more privacy information visit Call Recording | Link Housing