Payments

Paying your factoring fee is easier than ever with multiple payment options available. You can choose from direct debit, online, phone, text, bank transfer, and cheque. See the "More Ways to Pay" document for details.

In most instances, if a payment is not shown on your invoice, it is because the payment was made after the period covered by the invoice. It will therefore be included on your next invoice.

If you have made your payment within the period covered by the invoice and it is not shown, please contact our team at  factoring@curb.scot  and we will investigate this for you. 

 

If customers are not in a payment arrangement, and their invoice balance has not been paid within 21-days of the invoiced date, a payment reminder letter will be issued. This automatically incurs a charge to the customer account.

Spreading your factoring charges at no extra cost removes the worry about paying your invoices on time and the risk of late payment charges if the payment deadline is missed. Find out more about the benefits of paying your factoring charges by Direct Debit,  here.

To set up or amend a Direct Debit please request this using our  online form  or fill out our  Direct Debit set up form.  This can be sent by email at  factoring@curb.scot

More information can be found in our debt recovery procedure. 

 

The float amount will either be set by the Deed of Conditions or be determined by C~urb as Factor.

The float payment is required from each homeowner within 14 calendar days of receipt of the New Owner Pack, which details our Written Statement of Services and payment methods when you purchase your factored property. Unless the Deed states otherwise, in the event of a sale of a property, the float will automatically be credited to the homeowner’s final account.

Float payments allow us to complete routine maintenance work prior to receiving customer payments

To check your account balance, please use the enquiry form available on our website. Simply fill out the required details, and our team will respond with the information you need. Please note that we are unable to provide account balance details over the phone.

 

Yes, you can receive your invoices and communications via email. We recommend opting for digital invoices as part of our commitment to going digital. To register for digital invoicing, please contact us by email at facotring@curb.scot with your preferred email address. Once registered, all correspondence will be sent to you by email unless you request otherwise.