Report a repair

Repairs

Report a repair

You can report a repair in a number of ways. Remember, the more information you can give us about the repair the better.

During office hours

If the repair is an emergency and there is a risk to your safety or serious damage to the property, it is important you call us straightaway on 03451 400 100 .

If you are a Link Housing tenant and your repair is routine you can:

Call us on 03451 400 100
Text us on 07557 183553 for a call back

Private Sector Leasing tenants should refer to Repairs in your PSL property

Out-of-hours emergencies

EMERGENCY REPAIR IN YOUR HOME - call our out-of-hours service on 0800 7837937
Text message service for hearing-impaired tenants - Hearing-impaired tenants who would like to report an emergency repair outwith office hours can text 0780 000 5709. Please make sure to include your name, full address, access details, housing association, and the nature of your emergency in your message. You will be charged your standard SMS fee.

National emergency service providers

GAS - call SGN's national gas emergency number on 0800 111 999
NO POWER - call Scottish Power on 0845 272 7999
NO WATER - call Scottish Water on 0845 600 8855

Please note, if you call any of the national emergency service providers, you should also follow-up with a call to our emergency repair line on 0800 7837937.

Response times

Response Times

We split repairs into three categories - emergency, urgent and routine - to help prioritise the repairs we carry out.

How long we will take to respond and complete the repair depends on the type of repair.


Category	Example	Response time
Emergency repairs	Repairs that need immediate attention for the safety of tenants and the security of the property. This includes total loss of water, electricity, or heating (in cold weather), serious roof leaks, breaches of security to outside doors and windows	Within four hours
Urgent	Repairs that need attention to stop further deterioration to the property or undue risk or inconvenience to the tenant. This includes plumbing leaks, central heating faults, blocked drains, minor electrical faults	Within three working days
Routine	Any other day-to-day repairs such as minor joinery or plumbing repairs	Within 10 working days

Right to Repair

Some repairs are covered by the Right to Repair regulations. This means if a qualifying repair is not attended to within the agreed timescale, you have the right to appoint another contractor. You also qualify for compensation for the inconvenience if the repair is not carried out.

When you report a repair, we will let you know if it falls into this scheme. Or, you can find out more about Right to Repair on the Scottish Government's website .