Services

Property factors are responsible for managing the maintenance and repairs of communal areas in Estates, blocks of flats or shared buildings on behalf of the owners. They ensure these spaces are clean, safe, and compliant with all applicable laws and regulations.

More information about property factors and their obligations can be found on the Scottish Government’s website

Property factors must be registered on the Property Factors Register to comply with the Property Factors (Scotland) Act 2011.

At C~urb factoring, each one of our factored owners get a dedicated Factoring Officer. Your officer will follow the factoring code of conduct. Their duties include but are not limited to:

• Arranging and overseeing maintenance and repair works
• Overseeing your factoring account, including collecting service charges
• Resolving disputes
• Estate Inspections
• Managing insurance coverage, if applicable

To find out who your factoring officer is please consult your property specific schedule that is sent to you on a yearly basis.

The management fee encompasses costs for our service, including but not limited to:

 

• Committed property manager/owner liaison officer
• Handling enquiries and complaints
• A responsive communal repair reporting service, including a 24-hour emergency service
• Appointing, managing and paying contractors for repairs, landscaping and cyclical maintenance work
• Consulting on work above C~urb’s delegated authority
• Apportionment of charges amongst owners and provision of payment facilities, including direct debit
• Debt recovery where applicable
• Administering applicable cyclical maintenance funds (also known as Sinking Funds) within an interest-bearing account
• Ensuring compliance with all relevant statutory obligations
• Site inspections
• Preparing programmes of work based on site inspections and arranging any necessary works within our delegated authority

To get in contact with C~urb Factoring, please use the Enquiry form available on our website. This is the most efficient way to reach us, and our team will respond to your query as soon as possible. Please note that we are unable to assist via phone.

Yes, you can set up an owners' association for your development. Forming an owners' group is a great way to collaborate on community matters and enhance communication among residents. We recommend coordinating with your fellow owners to establish the group and defining its objectives. We are happy to work with any established group to address common concerns and discuss development-related issues.