Your rights and responsibilities

We want you to enjoy living in your home but you have responsibilities as part of your tenancy agreement.

Your tenancy agreement, either a Short Assured Tenancy or a Private Residential Tenancy, contains the rights and responsibilities you have as a tenant and our responsibilities as your landlord. If you have a joint tenancy, both tenants have equal rights and responsibilities under the tenancy agreement.

Your rights and responsibilities

You:

have the right to occupy your home if you (and anyone living with, or visiting you) follow the terms of your tenancy agreement
must occupy your property as your only home
must pay your rent on time
must treat staff and neighbours with respect and not act in an anti-social or threatening way
must keep your property and common areas in good order and report repairs at once
must allow access to your property for any repairs, checks, annual visits or planned maintenance work
must allow access to your property for tenancy visits
must request permission before carrying out any alterations or decorative works you want to make. This includes the installation of image capturing devices (CCTV)
must request permission for pets, which will be considered on a case by case basis

Our key responsibilities

Are:

maintaining our properties to a high standard, making sure they are warm, secure and comfortable
informing and consulting with you on any changes to the services you receive