Requests for Information

To allow us to process your request for information we need the following information:

• Name
• Correspondence address (either postal or email)
• Details of your request

Requests under the Freedom of Information (Scotland) Act 2002 are valid when they are in writing (including email) or other permanent form and contain the name and correspondence address of the requester. We also need your contact details to allow us to respond to your request.

Your personal data will be securely stored electronically on laptop computers and other devices which are password protected and encrypted. Paper files will be stored in locked cabinets.

We review our data retention periods regularly and will only hold your personal data for as long as is necessary for the relevant activity, or as required by law (we may be legally required to hold some types of information), or as set out in any relevant contract we have with you.

To view how long we keep your personal data, please visit our retention schedule here.

Link will process your personal data under the legal obligation basis for processing.

We may be required to disclose your information to the Office of the Scottish Information Commissioner in the event that you apply for a decision on whether your request for information was dealt with in accordance with the legislation.

It is unlikely that Link will receive data about you from a third party as part of your request for information under the Freedom of Information (Scotland) Act 2002 and the Environmental Information (Scotland) Regulations 2004.

If your details change, please contact Strategy and Business Support on 0330 303 0124 to inform us to ensure that all of the information we hold about you is up to date.

You can contact our data protection officer at datamanagement@linkhaltd.co.uk or by post to Link House, 2c New Mart Road, Edinburgh EH14 14L. 

You have the right to ask us for copies of your personal information. 

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

You have the right to ask us to erase your personal information in certain circumstances. 

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

You have the the right to object to the processing of your personal information in certain circumstances . However, if Link can demonstrate that there is a compelling reason to process such personal data then we may refuse to stop processing your personal data.  

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.