Shared Owners

 Shared ownership is another way to buy a home without having to fund all of it. You purchase a share, and we own the rest.

 Info This notice was reviewed and updated on 31 October 2022.

The type of personal information we collect

We currently process the following information about you:  

  • Name   
  • Address   
  • Telephone number(s)  
  • Email address  
  • National Insurance Number  
  • Date of Birth  
  • Next of kin  
  • Financial Information – including income verification, benefits payments, and bank statements  
  • Gender  
  • Notes from conversations we have with you in relation to arrears or complaints  
  • Equalities monitoring information – including ethnic origin, disability information and sexuality, for statistical monitoring only  
  • Details of household members intending to reside with you, including name(s), date(s) of birth and their relationship to you.  

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons: 

  • In connection with a Shared Ownership property that you own a share in. 
  • Ongoing queries following the purchase of Shared Ownership share. 

We also receive personal information indirectly, from the following sources in the following scenarios: 

  • A solicitor acting on your behalf in the purchase or sale of shared ownership property.  
  • Your mortgage lender should you fall into arrears with them, and they look to repossess your share 
  • Benefits information, including awards of Housing Benefit/Universal Credit 
  • Complaints or other communications regarding behaviour or other alleged breaches of the terms of your contract with us, including information obtained from Police Scotland. 

What we do with this information

We use the information that you have given us in order to:

  • Assess your eligibility to the Shared Ownership Scheme 
  • to undertake and perform our obligations and duties to you in accordance with the terms of our contract with you 
  • to enable us to supply you with the services and information which you have requested or expect from us 
  • to enable us to respond to your housing application and complaints made 
  • to analyse what we collect so that we can administer, support and improve our business and the services we offer 
  • to contact you in order to send you details of any changes to our services which may affect you 
  • for all other purposes consistent with the proper performance of our operations and business including debt recovery 
  • to contact you for your views on our services. 

We may share this information with repairs, maintenance, landscaping and other contractors, housing management system providers, survey contractors, solicitors, debt collection agencies, sheriff officers, First-tier Tribunal (Housing and Property Chamber), the registered landlord of the property and insurance providers.  

Legal basis for processing

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:  

Personal data 

  • We have a contractual obligation as outlined in your occupancy agreement.
  • We have a legal obligation to meet conveyancing requirements.
  • We have a legitimate interest as a sharing owner. 

Special category data 

Explicit consent – you can withdraw this at any time by contacting Shared Ownership on 01324 417155 or  

How we store your personal information

Your information is securely stored on a variety of secure IT systems, databases and filing systems including Microsoft, SharePointAareonFilestreamJadupayment systems AllPay and KeyIVR  and in secure locked cabinets within C~urb's offices. 

How long we keep your personal information

We will only keep your personal information for as long as is necessary to provide you with the contractual obligations of the shared ownership agreement. 

We keep application information for 2 years from the date of application.  Any information in relation to your occupancy agreement will be held for 7 years following the end of the agreement.  We will then dispose your information by expunging your information from our systems and any hard copy information will be securely shredded.  

Your right of access

You have the right to ask us for copies of your personal information. 

Your right to rectify

You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure

You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of process

You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

Your right to object to processing

You have the the right to object to the processing of your personal information in certain circumstances . However, if Link can demonstrate that there is a compelling reason to process such personal data then we may refuse to stop processing your personal data.  

Your right to data portability

You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.  

Please contact us at if you wish to make a request.  

How to complain 

If you have any concerns about our use of your personal information, you can make a complaint to us at Link House, 2c New Mart Road, Edinburgh EH14 1RL or by email at    

You can also complain to the ICO if you are unhappy with how we have used your data.  

The ICO’s address:              

Information Commissioner’s Office 

Wycliffe House 

Water Lane 



SK9 5AF 

Helpline number: 0303 123 1113  

ICO website:

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